Rant & Rave: Mark API User As A System User

Title
Rant & Rave: Mark API User As A System User


Environment

• User Management
• Escalate to TechSol

Resolution Summary

I escalated the request to our third-line team to mark the API user as a system user.

Details

If a client raises a ticket requesting that one of their API users be marked as a system user so that the password assigned to the user does not expire, Please follow the below steps. Note that this case will need to be escalated to the third-line team to action.

Before escalating to the third line team, check the following:

• Check in User Management under system users, if the user mentioned is marked as a system user or not.
• If the user is not marked as a system user, then you can run the below query in the database to confirm:
  
  

  SELECT
  
  suc.user_id,
  
  suc.username,
  
  suc.system_status,
  
  suc.disabled_date,
  
  suc.disabled_reason,
  
  su.system_user
  
  FROM system_user_credential suc
  
  LEFT JOIN system_users su
  
  ON su.user_id = suc.user_id
  
  WHERE suc.user_id = 'user_id'

  The user_id can be obtained from the admin app by searching for the username of the user.
  
  
• Once you have confirmed via the database, the case can now be escalated to the third-line team, requesting that the user be marked as a system user. 

Internal Information

Please refer to this past ticket: https://upland.zendesk.com/agent/tickets/1544610 

Resolution Category

Task::Other

Keywords
API system user raexternalrequest