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Follow the below best practices when searching the knowledge base for the best results:
Don't Stop after the first attempt - If your first search does not bring back the results you are looking for, try again with some different search terms. Think of this knowledge base like any other website search. Sometimes you need to search more than once to find what you need.
Use as Many Words as Possible - Think of how you search Google when you are looking for something. Typically you use as many words as possible in your search strings. If you only search for one or two words, it’s more likely that your top results will not be what you’re looking for versus if you use at least three words in your search string.
Use Stemming - Stemming is the act of determining the root (or stem) of a word by stripping down the suffix of that word, if it exists.
Example: The words “printed”,”printing”,”prints”,”print” all have the same stem, which would be “print”. When it comes to searching from the portal, the portal will take the words that were entered for search, find their stemmed version and search using the stemmed versions of the words entered. This means that a search for “printing” will also return results where solutions have the word print, printed, prints, etc.
Use Quotes to find exact phrase matches - You can use quotes around text to look for exact phrase matches. Searching for dell printer setup will give preference to articles containing that exact phrase, but results can contain any of the words in that phrase in any combination. It will return results with "dell", "printer", and "setup" as well as any combination of all of those words. Searching for “dell printer setup” in quotes will only return results containing that exact phrase in that exact order.
Use Search Operators - You can use + or – in your searches if you want to force results to contain a word or phrase, or not contain a word or phrase. Searching for computer software will return results that contain either or both of those words. Searching for computer +software will only return results that contain software, and many or may not contain computer as well. Searching for computer -software will return results that contain computer and do not contain software.
Use Wildcard Searches - Wildcards (*) are allowed, but they only work searching forward, not
backward. For example, searching for mail* will return results containing mailbox and any other word starting with mail. However, searching for *box will NOT return results containing the word mailbox, as the wildcard search will not respect the characters after the wildcard.
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