Latest Releases

Here you will find information for this year's releases and bug fixes. For older release notes, read our Archived Release Notes article.

September 2026

Survey Builder Phase 3 - Design and Tagging

Survey Builder Phase 3 went live on 8 September, giving you more control over how your surveys look and how you organise them. You can now show or hide the header strip while keeping your logo, set header transparency and pick an exact colour visually, apply tags to organise your surveys, and pass a webpage parameter through Listening Post survey URLs so you can see which page a respondent came from. The Configuration panel has been updated to the current design standard, and every survey now ends with a confirmation page.

For more information, see Survey Manager.

Security Improvements

Further security improvements have been applied across the platform to strengthen how content is served and how supporting services are maintained. These changes were applied automatically and require no action from your team.

Bug Fixes

• Fixed Background Colour and Logo being incorrectly treated as mandatory fields in survey Design Settings.

August 2026

Secure File Transfer - Key-Based Authentication

Our file transfer service now supports SSH key-based authentication as an alternative to passwords. Key-based authentication is more secure and removes the need to rotate and share passwords, which is particularly useful for automated, scheduled file transfers.

Existing password-based connections continue to work as before, so no action is required. If you would like to move your file transfer integration to key-based authentication, please contact your Customer Success Manager.

Security Improvements

We have made a number of improvements to strengthen security across the platform, covering how services authenticate and how administrative areas are accessed. These changes were applied automatically and require no action from your team. There is no change to how you use the platform day to day.

July 2026

File Submit+ Phase 2 - Redesigned Validation Page

The File Submit+ validation page has been rebuilt so you can correct a file without leaving the page. You can now edit individual cells and rows in place, use find and replace to fix a recurring error across the whole file, search and filter by row status, delete rows singly or in bulk, and download the validated file. Row statuses are highlighted so problem records stand out immediately, and you can submit a file partially rather than waiting for every row to pass.

For more information, see File Submit+.

Dashboard V2 Update

A "Last 24 Hours" option has been added to the quick date filters, making it faster to check same-day feedback without setting up a custom date range.

Bug Fixes

• Fixed survey page header buttons breaking or misaligning when the browser window is resized.

• Standardised button colours and corrected padding throughout Survey Builder.

• Fixed the File Submit+ submit button remaining disabled when only "Ready" and "Data" rows were present.

June 2026

Dashboard V2 Update

You can now export the full set of field values for an individual piece of feedback. A download option has been added to the Fields panel in the message details view, which exports all fields and their values as a CSV file. Previously only the comment itself could be downloaded, so sharing a corrected record with a branch or manager meant copying values out by hand.

For more information, see Navigating the Dashboard - Messages.

Bug Fixes

• Fixed an issue where the Undelete Feedback function in the Admin App failed to load deleted feedback for some projects.

• Fixed misaligned field, question and title headers in Survey Builder.

• Fixed padding on question boxes in Survey Builder not lining up with the field.

• Fixed the "Create New Task" label overlapping in Safari.

• Fixed searching so that it is no longer case-sensitive.

May 2026

Survey Manager Phase 2 - Conditional Logic

Survey Manager Phase 2 went live on 26 May, letting you control which questions a respondent sees based on how they answered earlier ones. Use the Survey Logic button to open the rules editor, or Add Logic beside an individual question to jump straight to that question's rules. Each rule sets a condition and a Skip To destination, and where several rules point at the same destination they combine with OR. The conditions available adapt to the field type behind the question.

Conflicting rules are flagged with a CONFLICT label on the affected question and a count at tab level, and a survey cannot be saved until they are resolved. In preview and in the live survey, questions appear and hide as answers are given, the flow re-evaluates if a respondent changes an earlier answer, and the progress bar adjusts to reflect only the pages they will actually see.

The same release adds a footer, configured in its own section and applied to every page, which can be switched on or off and holds up to 200 words. The builder toolbar and page navigation have been simplified, and deleting a page now asks you to confirm. Page reordering has been removed, so pages stay in the order they are created.

Creating or updating a survey now requires a metadata field named workflow on your project. The survey name is written into this field with each response so you can identify which survey the feedback came from.

For more information, see Survey Manager.

Survey Builder Field Type Support

Filterable String and Timestamp fields can now be used as survey questions. Filterable String questions render as radio buttons or a dropdown depending on how many options you have configured, with an Other option on the dropdown, and Timestamp questions render as a date selection. Both work with conditional logic and with existing validation.

March 2026

Dashboard V2 Update

Dashboard V2 now allows users to view the Sentiment Score field in the message panel table. Like other fields, it can be toggled on or off from view and moved within the table as needed.

Alert Management Redesign

The Alert Management area has been given a fresh, modern look and feel. The layout and visual design of the Create Alert flow — including the empty state, tabs, and shared elements — have been updated to feel more consistent and polished. All existing functionality remains exactly the same; this was purely a design improvement.

Message Summary Redesign

The Message Summary panel within the Messages tab has been given a refreshed layout and visual design, bringing it in line with the rest of the Dashboard. All existing functionality remains exactly the same; this was purely a design improvement.

Sentiment Engine Upgrade 

Clearer, more accurate sentiment scoring is now available. A major upgrade has been rolled out to the Rant & Rave sentiment engine, moving overall sentiment scoring to an advanced AI language model. This upgrade dramatically improves how feedback is interpreted, scored, and explained, with no action required from your team.

Why This Matters

Until now, overall sentiment scoring relied on more rigid language patterns, which made it harder to consistently interpret nuanced, conversational feedback. The new engine better understands context, intent, and tone, resulting in more accurate and reliable sentiment scores.

What You’ll Notice

With the upgraded sentiment engine, you’ll see:

• Context-aware sentiment scoring – Informal and nuanced language is interpreted correctly. For example, “Unreal service!” is recognized as positive feedback.
• Score explanations – Every overall sentiment score now includes a clear, plain-language explanation of why it was assigned.
• More confident, consistent results – Fewer edge cases and less time spent second-guessing sentiment across surveys, reviews, and open-text feedback.
• More decisive overall scoring – We now analyze the overall sentiment of each piece of feedback holistically, rather than deriving sentiment solely from individual topics mentioned within it.
• Fewer “neutral” classifications – Feedback that previously appeared neutral now more accurately reflects whether sentiment is positive or negative.
• A clearer picture of customer opinion – More accurate overall sentiment gives you stronger insight to act with confidence.

Before clicking the Why this score? option:

After clicking the Why this score? option:

How Sentiment Is Scored

Rant & Rave uses multiple sentiment analysis methods, each serving a different purpose.

Rant & Rave generates a single overall sentiment score to track sentiment trends over time. It also applies sentiment at the Insight and Topic level to support topic detection and deeper analysis. All insight and topic sentiment tuning configured through Local Knowledge remains unchanged.

What's Next

This is just the beginning of our sentiment analysis improvements. We're currently working on enhancements that will help you:

• Identify topics within feedback more accurately.
• Surface insights that are more relevant to your business.
• Spot trends and issues faster.

We'll keep you updated as these improvements roll out.

What You Need to Do

Nothing. The upgrade rolls out automatically on 2 March 2026. Your data, workflows, dashboards, and integrations remain unchanged. Improved scoring and explanations apply to feedback received after launch.

Contact your Customer Success Manager with any questions or reach our team at rr_support@mobilecommons.com for additional support.

This upgrade makes Rant & Rave an even stronger partner in understanding and responding to your customers.

For more information, see Sentiment Engine Upgrade - FAQs.

Bug Fixes

• Fixed an issue where opening Dashboard Settings in a new tab resulted in an incomplete page load.
• Fixed an issue where adding multiple Field Options entries caused the page to lose focus on the active field.
• Fixed incorrectly configured word filter types for "Exact Phrase/Words" and "Not Containing" options in the Dashboard.
• Fixed League Table values to display user-friendly display names instead of internal identifiers.
• Fixed the Recover UI not utilising the full screen height.
• Fixed Alert Management not utilising the full screen height.
• Fixed an error that incorrectly blocked creating a "String" metadata field named "Country".
• Fixed an issue where not all survey question responses were reaching the Dashboard, including CSAT and NPS scores.

February 2026

Survey Manager App - Phase 1

Customers can now create and manage their own survey templates directly within the platform, without needing to go through the support team. Phase 1 introduces a simple, user-friendly interface for building surveys with score and verbatim questions, as well as the ability to edit, test, and delete existing templates.

Metadata Field Management - Phase 2

Administrators can now fully manage metadata fields without needing to raise a support request. The new self-service tools allow admins to create new fields, update existing field properties, and delete fields that are no longer needed — giving teams greater flexibility and control over how their data is structured.

Survey Manager

Introducing Survey Manager—a new self-service tool that lets you create, customize, and deploy surveys without needing technical support.

With Survey Manager, you can:

• Build Listening Post surveys in minutes with our drag-and-drop interface.
• Customize with your branding—add your logo, colours, and background.
• Preview before publishing to see exactly what customers will experience.
• Deploy instantly with a shareable link.
• Manage your library—edit, archive, duplicate, or delete surveys anytime.

Advantages

No more waiting days for surveys to be built. No more submitting support tickets for simple changes. You're now in complete control of your feedback programs.

Ideal for:

• Listening Post surveys.
• Event feedback.
• Campaign-specific questionnaires.
• TSM and STAR surveys.
• Any feedback you need, when you need it.

Get Started

Survey Manager is now available now in your Fast Feedback platform. Select Survey Manager in the navigation menu.

For more information, see Survey Manager.

What’s Included (Phase 1):

• Score-based questions (for example, NPS).
• Open-text feedback for Listening Post surveys.

The Phase 2 work is in progress (coming in Year 2026).

Coming in Phase 2 (Year 2026):

• Conditional logic.
• Advanced question types.

Not Yet Included:

• Any surveys other than static listening post surveys.
• Conditional logic and advanced question types.

Need Help?

Support is available through:

• Live training sessions available—contact your Customer Success Manager.
• Help documentation.
• Contact Support team: rr_support@mobilecommons.com.

Feedback Welcome

Survey Manager is built based on user feedback and continues to evolve. Share your suggestions to help improve it further, let us know:

• What features would make your work easier?

• What challenges are you trying to solve?

• How can we improve your survey experience?

Contact your Customer Success Manager or reach out to our support team. Ready to create your first survey? Log in to Fast Feedback and select Survey Manager to get started.

Metadata Field Management Enhancements

Made significant improvements to our Metadata Field Management feature, focusing on creating new fields with enhanced flexibility and configuration options:

• New Field Creation: Users can now create bespoke fields with comprehensive configuration options.
• Score Field Configurations:
  • Flexible score range settings for NPS and Given Scores.
  • Customisable sentiment mapping (Poor/Neutral/Positive).
  • Default ranges for NPS (0-10) and custom scores (1-5).

• Visualisation Integration: Newly created score fields can be used in Ravometer, NPS Donut, and NPS Over Time visualisations.

• Field Validation:
  • Strict field name rules (lowercase, maximum 26 characters).
  • Mandatory field information.
  • Inline error messaging.

• Field Limit: Maximum of 250 fields per metadata management app.

This update provides project administrators with new Self Services tools to capture and analyse customer feedback precisely tailored to their requirements.

Qlik Analytics Platform Upgrade

What’s New

Upgrading our Qlik analytics platform to bring you enhanced capabilities and improved performance.

What's Changing:

• Better visualizations: Add images to tables, apply text styling, and use new chart types like side-by-side bar comparisons.
• Improved navigation: Enhanced sheet organization and grouping for easier app management.
• More customization: Add custom logos to your apps and personalize your workspace.

Enhanced Security:

• Protection against known vulnerabilities: Addresses identified security issues to keep your data safe.
• Stronger security protocols: Enhanced protection for data transmission and connections.
• Continued platform support: Ensures your platform remains supported with the latest security patches (our current version reaches end-of-support in February 2026).
• Database security updates: Latest security fixes for the underlying database.

What This Means for You: More flexibility in how you present and analyze your data, with tools that make building reports faster and easier—all while maintaining robust security standards.

Timing: The upgrade is scheduled for February 5, 2026, from 6:00 PM GMT. We expect minimal disruption to your service.

Action Required: None. All changes are automatic and your existing reports and dashboards will continue to work as normal.

If you have questions about the upgrade, please contact Support.

Bug Fixes

• Fixed incorrect behaviour when duplicating or removing widgets on the Dashboard.
• Fixed a query issue where "Resolved Blank" and "Resolved" statuses were not working correctly.
• Fixed User Management profile column order not reflecting correctly in the Dashboard.
• Fixed a validation issue with the Good Feedback Alert feature.
• Fixed the NPS Over Time widget's inability to scroll and select configuration fields.
• Fixed configured field score ranges not being respected within the Survey Builder.
• Fixed survey answers being pre-populated when opening a different survey link.
• Fixed newly created metadata fields not appearing in the Fields list without manual profile assignment.

January 2026

Bug Fixes

• Fixed Survey Builder feedback submissions not displaying on the Dashboard.