Provided documentation for Why Messages May Fail
Answer
You may have seen a portion of "Failed Messages" on one of your reports. These are messages that have failed permanently in attempting to send to the the intended recipient. After the initial failed attempt, Mobile Commons will re-try a message again out to a subscriber and then if we get back a failure code from the aggregator or carrier we will mark the message as failed. Failures can include the inability to receive multi-part messages on certain carriers and plans, non-payment or lack of credit on a user's plan, service issues at the aggregator or carrier level. If you need specific details around a single failure message, the Mobile Commons team can look up an individual message's failure code with the aggregator or carrier.
Certain carriers which provide more pay-as-you-go plans will have a higher incident of failures. Additionally, MMS and Multi-Part Message will have higher failure rates because they are not as universally supported as SMS across all carriers and plans. Sprint, MetroPCS and T-Mobile subscribers will often have higher failure rates because of their coverage and plans. Sprint only supports multi-part messages on some of their devices, US Cellular not at all and some lower-tier plans across carriers don't support that as well.
Your Mobile Strategist is able to work with you to build a group of subscribers with consistently failing profiles, should you wish to cull your list or simply suppress from some of your sends.
Resolution Category
Question: Other
Internal Information