Limiting opt-in responses

Limited Response is an add-on feature that restricts the number of responses to an opt-in path during a specified time frame. If a user exceeds the limit, they will receive a custom message that you specify.

Note: Limited Response is an add-on feature. To add Limited Response to your company account, contact your mobile strategist or Technical Support.

To set up limited responses:

1. Select Text Messaging in the left pane, and then select Opt-in Paths.

1. Locate the opt-in path in the Opt-In Paths table, and then select the opt-in path name link.

   The Conversation View page opens.

2. In the Opt-In Paths Actions panel on the right, select Edit Opt-In Path.

   The Details page opens.

   

3. To limit the number of times a mobile user can opt-in to a campaign, select a number in the Interactions Allowed field, and then select the time period (day, hour, week, all_time) from the drop-down list.

   The mobile user will receive the standard opt-in path message for the campaign until the number of interactions for the time frame is met. If they continue to send opt-in messages, they will receive the response message you add to the Limited Response Message text box.

   Note: For any time period other than all_time, the interaction count resets after the selected time frame expires.

4. Enter your message in the Limited Response Message text box.

   As you type, the remaining character count displays under the message text box, on the right.

5. When you are done, select the Active checkbox at the top of the form.