Waterfall: Message status shows as QUE instead of MOB
Environment
- Waterfall
Symptoms
The message details report was displaying the message status as "QUE" instead of "MOB".
Resolution Summary
I was able to reproduce the issue and escalated the issue to the engineering team, and they resolved it from the backend.
Details
I have investigated the problem and I replicated the issue. Using the Perfecto tool, I sent a test message from the Perfecto device to the UI, and then from the UI to the Perfecto device. Consequently, I have escalated this concern to our engineering team for further investigation and resolution.
Internal Information
NOTE: You can use ticket number #1582382 as a reference.
Whenever messages were delivered to users/customers, the status in the message details reports should have displayed as MOB. However, it was incorrectly showing as QUE. I was able to reproduce this issue and escalated it to the engineering team. They have since resolved it from the backend.
Before
After
Resolution Category
Problem/Incident::Product::Bug
Keywords message details report message status shows as que instead mob
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