Waterfall

Accounts Usernames and Passwords

• Waterfall: Resolving account access when users no longer have access to their email domain
• Waterfall: Login Help Guide
• Waterfall: PIN-Based Broadcast Authentication in US – User Guide
• Waterfall: How to create a new user in Waterfall
• Waterfall: Deleting a user

Guides

• Waterfall: Carrier Filtering: Phone Numbers in SMS Message Body
• Waterfall: Resolving account access when users no longer have access to their email domain
• Waterfall: Login Help Guide
• Waterfall Roles & Permissions

Help Center

• Waterfall: Login Help Guide

Messaging

• Waterfall: How to Verify Message Delivery Using the Message ID
• Waterfall: Message status shows as QUE instead of MOB
• Waterfall: JA interactive broadcast issue
• Waterfall: Investigating SMS Delivery Issues for Specific Numbers

RCA-Root Cause Analysis

• Waterfall: RCA - 2023/10/27 - 2024/04/11 - Missing Data from New Reports / Reports Timing Out
• Waterfall: RCA - 2025/03/25 - UK List Upload Issue
• Waterfall: Messages Queued for Delivery by Aggregator
• Waterfall: RCA Mobile API SMS Delay Outbound Issue November 2024
• Waterfall: ATOS SMS Delivery Failure Due to Third-Party Aggregator (InfoBip) Issue
• Waterfall: RCA - 2024/08/28 - 9Rooftops Automated Broadcast Issue

See all 15 articles

Release Notes

• Snowflake Data Subprocessor Update
• IMPORTANT NOTICE: Single Sign-On Authentication Migration for US Customers

Subscribers and Lists

• Waterfall: Subscriber receiving messages without List/Date Join info
• Waterfall: Ownership of Subscriber List
• Waterfall: Uploading or Importing Lists
• Waterfall: Requesting & Collecting Data from your Subscribers