Adding a VoIP number
Before building your mConnect, check your account for an active and available VoIP (voice-over Internet protocol) number. This is number the user calls when calling directly into an mConnect.
To work with VoIP numbers:
-
Select
Phone Calls in the left pane, and then select VoIP Numbers.
The VoIP Numbers table lists VoIP numbers, the assigned mConnect, and the status of the number.
If the table is longer than one page, use the page-navigation options on the lower-right to select the number of rows per page and to navigate to the next or
previous page.
Tip: To navigate directly to a specific page, select the page field, enter the page number, and then press ENTER.
For VoIP numbers:
Searching the VoIP table
To search by VoIP number:
-
Select
-
Above the VoIP table, on the right, enter a VoIP number in the Search box, and then select
Search.
The VoIP Numbers table displays the matching entry for the VoIP number.
Checking available VoIP numbers
To verify that you have an available VoIP number for your mConnect campaign:
-
Select
The VoIP Numbers table lists VoIP numbers, the assigned mConnect, and the status of the number.
Numbers that are not assigned to an mConnect are listed as Available in the mConnect column and have no status indicator. This may be a new number or a number that was previously assigned to an mConnect that has ended. You can use any available number for a new mConnect. For more information, see Adding a new mConnect.
Requesting a new VoIP number
If all of your VoIP numbers are either assigned to an mConnect or unavailable, you can request a new VoIP number for your company account.
To request a new VoIP number:
-
Submit a support ticket to mc_support@mobilecommons.com with the following information:
-
How many VoIP numbers you need
-
The name of your company account
-
Whether the numbers are toll-free or local (if you are requesting a local number, include the local area code)
-