Understanding Base Sheets - Business Improvement Grid

The BIG sheet is where you examine how various parts of your business contribute to positive or negative feedback, so you can turn insight into action.

To make selections and update the report:

Click a data point in a chart or graph in the content area of a sheet.

All associated visualisations are updated immediately. A confirmation box displays around the selection.
To confirm the selection, click the Tick () icon or press ENTER.

Big League

The following table describes the sections of the BIG sheet

Section

Description and actions

BIG LEAGUE

Shows the categories (from the bottom-most level of your taxonomy) that have generated the most insights and correlate these categories with your metadata. For example, the it may show which of your locations or touchpoints are doing best and worst for each category.

the worst performing part of your business displays at the top of the table. Each intersection in the table is coloured based on the average given score for that row/column combination.

If there are no results for a row/column combination, the row/column intersection is shown as blank.

Hover over the coloured circle to display a pop-up with the average given score.
Select a row, a column, or row/column intersection to filter the data to the selected subset.
Select a number from the Min = drop-down menu to select the minimum number of feedback items a row/column combination must contain before a average given score is displayed for that combination. This ensures you are in control of how many samples you need to see before deciding you have enough evidence to take action.
Select an option from the one or more of the remaining drop-down menus to change the metadata fields that are used in the BIG League sheet. This field is updated when filters are applied.

SAMPLE COMMENTS

Displays a selection of comments based on the filters you have selected to ensure the in-context voice-of-the-customer is always with you.