Understanding Base Sheets - Movers and Shakers

The Movers and Shakers sheet is designed to show recent changes in your customer experience. It is the go-to place to take the pulse of how customers have experienced your business.

To make selections and update the report:

Click a data point in a chart or graph in the content area of a sheet.

All associated visualisations are updated immediately. A confirmation box displays around the selection.
To confirm the selection, click the Tick () icon or press ENTER.

This Month

The following table describes the sections of the This Month sheet:

Section

Description and actions

MOVERS & SHAKERS

Displays the following items:

() Positive changes: the taxonomy categories that have had the largest increase in feedback volumes and improvements in sentiment.
() Negative changes: the taxonomy categories that have had the largest increase in feedback volumes and sentiment is declining.

ROLLING 30 DAY INTERVALS

Shows the changes in feedback and sentiment for every 30-day period.

SAMPLE COMMENTS

Displays a set of sample comments based in the Movers & Shakers categories.