FAQs and Solutions
- Why mConnect Calls Sometimes Reach Voicemail Even After a Recipient Declines
- Using Personalized Donation Links in SMS Broadcasts
- mCommons: Setting Up Slack Notifications for Inbound SMS via Zapier (Email-Based Workaround)
- Mobile Commons: Is it possible to send a PDF in a broadcast?
- Mobile Commons: Getting an error that the user is in a different conversation when trying to hit the chat button
- Mobile Commons: How to whitelist opt-out keywords
- Mobile Commons: Call to record _ How to manually upload recordings from Twilio
- Mobile Commons: Login Issues Due to Special Characters in Account Name in UCM
- Mobile Commons: How to View Full Group Name in Broadcast Setup Recipients Page
- Mobile Commons: Where can we find the opt-in-path key
- Mobile Commons: Voicemail not playing
- Mobile Commons: Campaign editors issue
- Mobile Commons: UI glitch - Groups show wrong active subscribers count
- Mobile Commons: Click-to-Call Tracking Not Showing Full URLs
- Mobile Commons: Is it possible to get an overall engagement report for a broadcast total iterations
- Mobile Commons: Broadcast Error Caused by Liquid Syntax line break
- Mobile Commons: How to assign a dedicated shortcode to the targeted account to setup a deafult OIP
- Mobile Commons: My broadcast has 0 recipients / broadcast was sent to wrong recipients
- Mobile Commons: Recordings
- mCommons: Contact Cards - The image doesn't show up on phones
- Mobile Commons: Escalating to development
- Mobile Commons: Discrepancy between Optimized sent time and actually sent / Optimized broadcasts time stamps
- Mobile Commons: CRM Data Syncs Login credentials / configure page
- Mobile Commons: Can mConnect route callers to two legislators/destinations?
- Is it possible to query all outgoing and incoming messages for a specific phone number
- How should we use the API key in accessing Mobile Commons API
- If the Salesforce integration was down for a while do we need to manually backfill records that should have been synced during the downtime
- Can mConnect route callers to two legislatorsdestinations
- What does the Campaign_Opted_In API endpoint return in the response
- Is it possible to opt a user out of an opt-in path