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Test your RCS Agent before launch

Charles Jorgensen
Updated

Before your RCS Agent launches, only invited phones can get messages from it. Testing lets you see your agent's name, logo, colors, and messages on a real phone before anyone else does. Testing is optional, but it's the best way to catch problems early.

When you can test

Once you've sent your registration form and we've registered your agent with Google, your customer success manager (CSM) can invite you to be a tester. You can invite several people on your team.

What you need

  • An Android phone with Google Messages and RCS turned on. See Enable RCS on Your Device.
  • An iPhone on iOS 18 or later may also work. The invitation might land in Unknown Senders in the Messages app.

Accept your tester invitation

  1. Send your CSM the mobile number of each person who wants to test.
  2. Watch for a message from RBM Tester Management. It can take up to 20 minutes to arrive.
  3. Open the message and tap Make me a tester.
  4. Let your CSM know you've accepted.

Important: Accept the invitation within 24 hours. After that it expires, and your CSM needs to send a new one.

What you'll receive

We send 3 sample messages from your agent, using your branding and content:

  • A Basic message: text with your agent's name and logo.
  • A Rich Card: a single card with an image, text, and buttons.
  • A Carousel: a row of cards people can swipe through.

These show how your branding looks. You don't need to test opt-in, HELP, or STOP replies: we test those ourselves before launch.

As you look at them, check that:

  • Your agent name, logo, and colors look right, in both light and dark mode.
  • Your banner isn't cut off where the logo sits on top of it.
  • Images on your Rich Card and Carousel look sharp and aren't cropped.
  • Every link and button opens the right place.

If something looks wrong, tell your CSM right away. Some details, like your agent name, can't change after your agent is verified.

After launch

When your agent launches, test access ends automatically. Your agent can then message anyone who has opted in to your RCS messages.

Troubleshooting

Problem What to try
The invitation never arrived Check that RCS is turned on, and wait 20 minutes. On iPhone, check Unknown Senders. Then ask your CSM to resend it.
The invitation expired Ask your CSM to send a new one.
You accepted, but no test messages arrive Make sure RCS still shows as connected in your messaging settings, then let your CSM know.