Create, edit, or delete structured field options

If you need another option under one of the structured fields you use, you can add a new structured field option.

Example: Under the field Call back, you may have the options Complete and Pending. If you wanted to add a new field indicating that an agent has called and left a voicemail, you could add a new structured field called Voicemail.

1. Open the Rant & Rave Dashboard.

2. Click Settings.

3. Click Fields in the left pane.

4. Under Field options, you'll see a list of existing fields which you can use to filter your gadgets—click the field list and select the field which you want to add options to.

5. Click Add field option.

   You'll see a text box and any structured field options you've already added.

6. Enter your new field option into the text box, then click the tick.

   Make sure your naming conventions are clear so everyone in your organization understands what your structured field option is for.

Tip: To double-check the field option is there, try to edit a piece of feedback in the Dashboard, find the structured field you just added an option to, and check whether the new field option is available.