RCS messages in Mobile Commons support the same keyword processing as SMS for HELP, STOP, and OOPS. Keywords work whether the subscriber sends them from the RCS chatbot or texts them to the shortcode.
Channel-matching rule
The system always responds on the same channel that received the keyword:
- Keyword sent from the RCS chatbot → response on the RCS chatbot
- Keyword texted to the shortcode → response via the shortcode
Mobile Commons logs all keyword-triggered messages (inbound and outbound) on the Inbox and Outbox pages.
Keywords
HELP
Sends the configured help response to the subscriber.
Variants: HELP, AYUDA, AIDE
Your campaign's configured help response controls what gets sent. Verify it's current before launching an RCS campaign.
STOP
Opts the subscriber out of messaging.
Variants: STOP, ARRET
After opting out, the subscriber won't receive messages on either channel (RCS or shortcode). Profile status changes to "opted out."
STOP removes the subscriber from both RCS and shortcode messaging. They won't receive broadcasts on any channel until they re-subscribe.
OOPS
Re-activates a subscription after a previous STOP or ARRET.
Variants: OOPS, OPPS
After reactivation, profile status returns to "Active" and broadcasts resume.
Manual opt-out and opt-in from the Inbox
Administrators can manage subscriber status directly from the Inbox page.
To opt out a profile
- Go to Inbox.
- Find the profile (check the Originator column for the RCS bot identifier).
- Kebab menu → Opt out profile.
- Status changes to "opted out." No messages on any channel.
To reactivate a profile
- Go to Inbox.
- Find the opted-out profile.
- Kebab menu → Reactivate.
- Status returns to "Active." Messages resume.
Quick reference
| Keyword | Variants | Action | Result |
|---|---|---|---|
| HELP | HELP, AYUDA, AIDE | Sends help response | Help message on same channel |
| STOP | STOP, ARRET | Opts user out | Profile: "opted out"; no messages on any channel |
| OOPS | OOPS, OPPS | Re-subscribes | Profile: "Active"; messages resume |
Tips
- Case-insensitive. "stop", "STOP", and "Stop" all process identically.
- Channel matching applies to all keywords. The response always comes back on the channel that received the keyword.
- Compliance logging. All keyword-triggered messages are logged in Inbox/Outbox for tracking and compliance.
- Manual actions follow the same rules. Once opted out (manually or by keyword), a profile doesn't receive messages on any channel until reactivated.