Procomms: Inbox replies/sent box messages - showing name/number - why?

Title
Procomms: Inbox replies/sent box messages - showing name/number - why?


Environment

procomms desktop:  https://eu-app.rantandrave.com/desktop/

Resolution Summary

Advised why messages show as they do

Details

INBOX REPLIES/SENT SMS

The texts showing in either of these places will show as From: and then either a mobile number or a name

• When a text is sent or a message comes into an inbox Rant & Rave does a look up in its contact directory to try and find that number against any contact/user/administrator record it has registered for that company
• If it finds one then it will pull back the name associated to that record and display this in the From area of the inbox/sent message box
  • This is irrelevant if the list a text was sent to held that name, or not.  
  • In the case that a text was sent to an imported list which might have a name showing on the list.  It will not show that name in the sent messages unless that mobile number has an actual contact record with a name associated to it in the directory.  It will not pull the name from the imported list record
  • In an inbox text the same applies it will show a number unless the mobile number the text is sent from is a contact in the customer directory with a name associated to it.

Internal Information


Resolution Category

Task::Other

Keywords
inbox replies procomms incorrect name mobile number raexternalrequest