Procomms: Set up a New User

Red Admin: https://eu-app.rantandrave.com/desktop/    (The Admin log on details)

RA: https://eu-app.rantandrave.com/desktop/   (your own log in details)

Set up the new user and sent their log in credentials directly to them

Log in to RA as a random user for the company you are to set your new user in

1. On the menu on the left you will see
2. Administrator Details
   
3. It is only one of these people who have Administration access who can authorise a new user set up
   1. If the request you received is not from one of those people then you must ask the requester to gain an email from one of the Administrators authorising that this person is set up
4. Log into Red Admin to set up the new user (do not do it from the administrators account in RA is because sometimes it does not give the new user all they need)
5. In Red Admin go to Monitoring on the left
6. Maintain Subscriber
7. In the Select a subscriber box click on the dropdown to find the Company required
8. Click Link to Subscriber
9. 
10. Click on Administrator
11. Users
12. Add a User
13. Type in the new Users first name. Surname.email address and mobile number (if provided)
14. In PinNumber type in any four digit number
15. Repeat this number in Confirm PinNumber
16. Ensure that Select a User Type is showing as Normal user
17. That Admin Type is showing No Admin
18. That RA subscriber is chosen as Yes
19. That Desktop is selected as Yes
    
20. At the bottom of the screen untick the box which says send Initial welcome E-Mail (this does not work correctly as some companies see this as spam, so we dont send the log on details from here)
    
21. Click Save
22. Go back into RA 
23. Enter the company name
24. Enter the surname of the newly set up user and Click Search
    
25. Click on the name of the new User you have just set up
26. Click on User Settings in the Menu on the left
27. Click on Display User Settings
28. You will then see the User Name and the Password
    
29. Copy those details 
30. Go to send safely in Jumpcloud 
31. Click on Send Items
32. Click on Add Message and paste in the user details into there, removing any additional spaces which might be arround the log on details
33. Type in or copy and paste the email address for the USER you have just set up from their account or the email
34. Click on submit
35. This will then come up with a link
36. Copy this and click on the button on the right
37. Do a side conversation off the ticket to the new user and paste this link in there asking them to follow this to pick up their log on details for Rant & Rave
38. Reply to the main email advising the email sender that you have set up the new user and sent their log on details to them directly