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Procomms: Why can customer not see data (HOWDENS ONLY)

Eric Shin
Updated
Title
Procomms: Why can customer not see data (HOWDENS ONLY)


Environment



Symptoms
  • Howdens user cannot see their contacts
  • Howdens user cannot see their lists



Error (If Applicable)


Resolution Summary

Moved the user to the correct depot




Details
  1. Log into Red admin and go to Monitoring
  2. Maintain subscriber
  3. Find Howden's Joinery from the drop down options
  4. Link to subscriber
  5. Administration
  6. Users
  7. Update a User
  8. Type in the name of the user and click on Find
  9. you will see any users coming up with that name and the Login Name
  10. If there are more than one check this against what the user has provided
    1. If there are more than one instances and the user has not provided the user ID - go back to the user and ask for this
  11. Click on the pencil against the user with the correct Username
  12. Check what the Company is showing and if it is showing as Howden's Joinery if so advise that service desk can change this
    ****NOTE  if the Company is showing any other Depot name apart from Howden's Joinery then you must point the customer back to speak to their Support Team at their Head office as we DO NOT change these****



Cause

When the user was set up they were not put into the correct Depot account




Internal Information


Resolution Category

Task::Other




Keywords