Procomms: Unable to add contact / User as shows duplicate record

Title
Procomms: Unable to add contact / User as shows duplicate record


Environment

procomms: https://eu-app.rantandrave.com/desktop/

Red Admin: https://eu-app.rantandrave.com/desktop/

Resolution Summary

advised how to make record unique so can be amended/added

Details

• Check that the account has subcompanies
  • go to Red Admin 
  • Monitoring
  • Maintain subscriber
  • find the company you are looking for
  • Link to subscriber
  • *Click on contacts
  • find a person
  • type in only the first and surname of the person who needs adding/amending
  • Click find
  • click on the pencil showing against their name
  • It will show the Company details against the record and make a note
  • Now search from *above and find the person who is trying to amend the record to see what company they come up as
• If the person amending and the person to be amended are showing as different companies this is probably the issue
• Advise the person wishing to amend/add the contact/user to make the record unique
• Tell them to do this by putting a full stop at the end of the persons surname on their record and save it and see if this works.  
• If it does then this solves the issue

It is the customer who should amend this contact/user and not R&R

Internal Information


Resolution Category

Task::Other

Keywords
contact user duplicate add amend procomms record raexternalrequest