Procomms: Campaign tool how to get passwords for user who has forgotten details
Environment
ra: https://eu-app.rantandrave.com/desktop/
Resolution Summary
sent password via send safely
Details
If a user set up on campaign tool needs a password reminder this should be sent via send safely to ONLY the email address associated with that user ID
Since the move to aws, all campaign users are set up in procomms desktop and then via techsol they are assigned to campaign tool - all of these people you can see their password by checking in RA
Users set up prior ot aws may not be set in procomms and you may not be able to see them, in which case you will need to raise a ticket to TechSol
This is the script which they will need to use:
SELECT USERID, USERNAME, PASSWORD, EMAIL, STATUs, SUBSCRIBERID FROM authentication.SUBUSERS WHERE SUBSCRIBERID IN (subscriber id) AND lower(USERNAME) LIKE 'user id or email address' ;
Internal Information
Resolution Category
Task::Other
Keywords
password forgotten campaigntool campaign raexternalrequest