Rant & Rave: Trying to add user and receiving error "This username is already in use"

Title
Rant & Rave: Trying to add user and receiving error "This username is already in use"


Environment

Rant & Rave

Symptoms

• Receiving an error message when creating a new account
• Unable to create new account

Error (If Applicable)

"User could not be created. Please see below for more information"

Error under Username field states "This username is already in use"

Resolution Summary

Advised on how to change the username on the incomplete account so that the system will not see the incomplete account as a duplicate.  After this is completed, the new account can be created.

Details

1. Find the user by their email address in the admin app
2. Edit user
3. Edit the username and apply anything as symbols or numbers at the end so it looks something like this john.doe@testcompany.com(DELETED)535353@? - this guarantees the system will not pick up that username
4. Click Save
5. You should now be able to create the user without any error prompts

Cause

This issue occurs when account during creation was canceled out just before applying a project or profile. 

Internal Information

Example ticket - https://upland.zendesk.com/agent/tickets/434851

Resolution Category

Problem/Incident::Product::Bug

Keywords