Mobile Commons: Salesforce Integration - No new records are being pulled

Title
Mobile Commons: Salesforce Integration - No new records are being pulled


Environment

Mobile Commons

Salesforce out of the box integration

Symptoms

No new profiles/records are being pulled from the salesforce CRM

Error (If Applicable)


Resolution Summary

The URL of the custom report in the configuraiton page on the MC side didn't match the URL of their report on the SF side. Updated the URL on our side and things started to work again.

Details

1. Check the synchronization report and confirm that zero records are being pulled.
2. Check the API creds and API key and confirm they exist on the configuration page on the MC side. Also, confirm with the client that they are correct.
3. Check the custom export URL, make sure:
   1. It exists and it has the correct export parameters with this format 

      https://subdomain.my.salesforce.com/CUSOMT_REPORT_ID?isdtp=p1&export=1&enc=UTF-8&xf=csv

   2. Confirm with the client that the URL is correct and 100% matches the URL of their report on the SF side.
4. If all of the above is correct, we may need to create a JIRA ticket to check with the dev. team and dig into to the logs to see if there are any signs, or errors in the logs that would indicate why the sync is failing to pull the records.

Cause

The URL of the custom report in the configuration page on the MC side didn't match the URL of their report on the SF side. Updated the URL on our side and things started to work again.

Internal Information


Resolution Category

Problem/Incident::Third Party::ISP/Network/Integration

Keywords
salesforce integration new_records raexternalrequest