Mobile Commons: Getting an error that the user is in a different conversation when trying to hit the chat button
Environment
Mobile Commons
1-1 Chat
Symptoms
Receiving an error message "There is already an active conversation with this profile" when trying to chat with one of the users.
Error (If Applicable)
Receiving an error message "There is already an active conversation with this profile" when trying to chat with one of the users.
Resolution Summary
Need to make sure that no one else has a chat window open for this subscriber in any browser window.
Details
One of the agents had the chat window open for this user, which blocked anyone else from opening this chat.
Resolution Category
Question::Product How-To / Training
Keywords chat raexternalrequest
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