Skip to main content

Mobile Commons: My broadcast is showing in progress but the Delivery status exceeded 100%

Eric Shin
Updated
Title
Mobile Commons: My broadcast is showing in progress but the Delivery status exceeded 100%


Environment
  • Mobile Commons.
  • Campaigns.
  • Broadcasts.



Symptoms

when the broadcast is still showing in progress despite exceeding 100% in the delivery status.




Error (If Applicable)


Resolution Summary

Explained how the estimated counts of a broadcast are calculated when the targeted groups are filtered groups.  




Details
  • The counts of any filtered group gets updated every 30 minutes. 
  • This may lead to an increase/decrease of the group's count. 
  • If the broadcast is targeting a filtered group, there may be a change in the group's count before the broadcast is completely sent. 
  • This change in the filtered group count will affect the estimated recipient's count of the broadcast which will lead to an increase/decrease in the delivery status percentage.
  • Please refer to this article for further details on how long does the new counts take to reflect on the broadcast recipients count. 



Cause


Internal Information


Resolution Category

Problem/Incident::Product::Configuration




Keywords
broadcast in delivery status progress over completion estimated recipients filtered group groups raexternalrequest