Mobile Commons: Shortcodes mapping issues

Title
Mobile Commons: Shortcodes mapping issues


Environment

• Mobile Commons.

Symptoms

• If a new shortcode was added to the account. 
• If the account's shortcode was changed 
• When the users text a keyword to a shortcode and receive the response from a different shortcode.

Error (If Applicable)


Resolution Summary

Confirmed that the keywords are now being recognized correctly by the account's shortcode. 

Details

If any of the above symptoms affected the traffic on the account, please create a Jira ticket so the engineering team can help in fixing this issue. 

Cause


Internal Information

Jira example #13612

Resolution Category

Problem/Incident::Product::Configuration

Keywords
issue mapping shortcodes shortcode raexternalrequest