Mobile Commons
Symptoms
Getting the error "Already Taken" whenever trying to add the keyword "JOIN" to on an OIP on the SC 90999 under the RedCross fundraising account.
Error (If Applicable)
Getting the error "Already Taken" whenever trying to add the keyword "JOIN" to on an OIP on the SC 90999 under the RedCross fundraising account.
Resolution Summary
Checked and couldn't find the Keyword JOIN linked to any campaign on the admin keyword portal.
Created a JIRA ticket and the team checked from the backend and found the keyword JOIN linked to one of the test campaigns under the sandbox account
https://secure.mcommons.com/campaigns/213799. The dev. team went ahead and removed that keyword. So, RedCross team should be able to re-use the keyword again.
Details
Checked and couldn't find the Keyword JOIN linked to any campaign on the admin keyword portal.
Created a JIRA ticket and the team checked from the backend and found the keyword JOIN linked to one of the test campaigns under the sandbox account
https://secure.mcommons.com/campaigns/213799
The dev. team went ahead and removed that keyword. So, RedCross team should be able to re-use the keyword again.
Cause
Internal Information
Resolution Category