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Mobile Commons: Truth Initiative _ a profile didn't receive the OIP message

Eric Shin
Updated
Title
Mobile Commons: Truth Initiative _ a profile didn't receive the OIP message


Environment
  • Mobile Commons.
  • Client: Truth Initiative.
  • Opt-in paths.
  • Profiles.



Symptoms
  • Truth Initiative reported that one of the profiles didn't receive the 2nd message of the OIP conversation after they replied correctly to the 1st message.



Error (If Applicable)


Resolution Summary

Confirmed that it is a one-off issue and not affecting other profiles.




Details
  • We checked the OIP and confirmed that it was set up correctly
  • On the MC admin page, the profile first had their carrier listed as unknown then got updated to T-Mobile when we received an MO
  • We created a Jira and the team confirmed that it is a one-off issue as the profile was in the process of changing carriers when it was added to the platform. 



Cause


Internal Information

Jira ticket #13483




Resolution Category

Problem/Incident::Third Party::ISP/Network/Integration




Keywords
Truth Initiative truth-initiative OIP opt-in path opt-in-path message conversation raexternalrequest