Environment
Resolution Summary
Details
Internal Information
Resolution Category
- Mobile Commons
- Frakture
Resolution Summary
Provided further information on Frakture sync
Details
- Frakture is a third-party service that manages synchronization between our platform and theirs using the API.
- The entire setup process is handled on Frakture's end.
- Clients create a Frakture Bot user on Mobile Commons and use its credentials for integration.
- When Frakture adds a profile to Mobile Commons, the profile's First Seen field will display Added via API by Frakture Bot.
- When a profile is subscribed to an opt-in path via an API call, the opt-in message is sent immediately, and our platform does not offer an option to schedule it for a specific time.
- If clients require the op-in path messages to be sent at a specific time, they will need to coordinate with Frakture to schedule when profiles are added to our platform.
- In such cases, please involve the CSM for further assistance.
- More details about Frakture can be found in this article Vendor Highlight: Frakture - Mobile Commons - Confluence
Internal Information
Resolution Category