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Mobile Commons: Multiple users receive the same short URL with the same unique code

Eric Shin
Updated
Title
Mobile Commons: Multiple users receive the same short URL with the same unique code


Environment

Mobile Commons

Short URLs




Symptoms

Multiple profiles recieve the same short URL with the same unique code.




Error (If Applicable)


Resolution Summary

A bug that was causing multiple users to receive URLs with the same unique code. Escalated to the dev. team and fixed in our May release.




Details
  • The cleint uses our /send_message API endpoint to send individual messages to volunteers with a short URL that has a unique URL for each volunteer. Each API request should result in a fresh short URL created on the platform and sent uniquely to each user/phone number.


Ex:

URL https://secure.mcommons.com/api/send_message

Request body

{

"phone_number":"17815283414",

"body":"Tell us about your volunteer experience with the Red Cross! Reply 'STOP' to end SMS. {{https://volunteerconnection.redcross.org/?nd=post_survey&my_account_id=616025&my_survey_id=20&hash=86921ddfd2310ca8a98b99c219fc9e926c49713ebc41f2ae33b3bace7223d7f9ff64e16f06fef225460d0c12b3ca71b21b3e1451917bbc0e26b16e9164a612cc&timestamp=1708622191&str=apiyIiPpyu}}",

"campaign_id":"234753",

"tags":"hierarchy_unknown,other,account_unknown,none",

"company":"23990"



}



  • The reported issue is that multiple users received the exact same URL with the unique code.
  • The issue was escalated to the dev. team and they implemented and enhancement that would prevent this issue. 



Cause


Internal Information


Resolution Category

Problem/Incident::Product::Bug




Keywords
tiny_URL short_url URLs raexternalrequest