Environment
Symptoms
Error (If Applicable)
Resolution Summary
Details
Cause
Internal Information
Resolution Category
- Mobile Commons.
- Campaigns.
- Groups.
Symptoms
When the opt-in path message doesn't get sent to some profiles in the group or the whole group after manually subscribing the group to an opt-in path.
Error (If Applicable)
Resolution Summary
Provided further details on how the manual subscription of the groups work.
Details
- To subscribe a group to a campaign navigate to Group Actions > Subscribe to Campaign.
- After selecting Subscribe to Campaign you'll be brought to a subscription selection window.
-
There is a drop-down box containing all of your account's campaigns and opt-in paths.
- If you subscribe the group to a campaign the users WILL NOT receive a welcome message from an opt-in path but they will become active subscribers of that campaign and will receive broadcasts and message schedule messages.
NOTE: Campaigns do not have dashes in front of their name on the list. - If you subscribe the group to an opt-in path they WILL receive the opt-in path message immediately.
NOTE: Opt-In Paths have a dash before their name in the drop-down list.
CAUTION: If a profile is an active subscriber in a campaign, and was manually subscribed in an opt-in path in that campaign by using a group, the profile WILL NOT receive the opt-in path message. Only the profiles that are not active in the campaign that the opt-in path belongs to, will receive the opt-in path message.
- If you subscribe the group to a campaign the users WILL NOT receive a welcome message from an opt-in path but they will become active subscribers of that campaign and will receive broadcasts and message schedule messages.
NOTE: To confirm that the group has been successfully subscribed to the campaign or opt-in path, check the Profiles counts on the group's main page. This holds the number of active subscribers in the group and is updated every 30 minutes.
Cause
Internal Information
This was discussed in #13191 and the team confirmed that this is intended to prevent accidental mass messages being sent out.
Resolution Category