Resolution Summary
Answer
Resolution Category
Internal Information
Provided details on the two types of sync processes in the Salesforce integration
Answer
There are 2 types of sync processes in Salesforce
- Intraday sync
- This sync is triggered by subscription/opt-in status changes
- Occurs every 5 minutes.
- New profiles on MC and existing profiles that have a change in the subscription/opt-in status will get pushed to SF to create a record if not existing
- If the updates on the profile on MC were not in the subscription/opt-in status, this sync will not get triggered.
- If there are any other changes with the subscription/opt-in status update, these changes will sync when this intraday sync takes place.
- Night Sync
- This happens every day around 5 AM
- New records and updates get pulled from SF to MC.
- We push the updated records from MC to SF.
- This sync is triggered by all the changes in the profiles except for the subscription/opt-in status changes as this takes place during the Intraday sync.
Resolution Category
Question::Product Consult / Strategy
Internal Information