Mobile Commons: Calls

Provided information on Calls in Mobile Commons

Mobile Commons keeps a record of all of the calls your users make as part of an mConnect campaign. That’s true no matter how they dial in to your campaign – they could text-to call in response to an SMS broadcast, they can call your VOiP number directly, or they can trigger a call from a a click-to-call web form.  

In the Calls sub-tab, you can see the profiles for users who have made calls. You also can filter those profiles by a variety of criteria: what types of phones made the call; source of the call; different types of profiles that have made calls; status of the calls; errors; and date range of the calls. Below, we’ll walk you through what those filters mean.

• Show:
  • All - All calls made by all phones, whether landlines or mobile phones.
  • Landlines - Calls made by landlines.
  • Mobile Phones - Calls made by mobile phones.
• Source:
  • Dialed - Calls made by directly dialing a VOiP number.
  • Texted - Calls made by replying to a text message broadcast.
  • Web Form –Calls made by filling out a click-to-call form on the web.
• Profiles:
  • Subscribers - Calls made by active subscribers to your mobile campaigns.
  • Non Subscribers - Calls made by people who are not subscribers to your campaigns (example: someone saw the VOiP number on a Facebook page and called in, but did not choose to join the mobile list and become an active subscriber).
  • Opted Out - Calls made by phones that have since chosen to opt out.
• Status:
• Connected to Destination - The call was connected to the final destination number.
• Ended Before Destination - The caller hung up or was disconnected before the call reached the final destination.
• Answered - The caller listened to the audio file, but hung up before being routed to the destination number.
• Completed - The caller connected to the destination number, and someone at the destination number answered the phone. 
• Destination No Answer - No one answered at the destination number.
• Failover-The caller triggered the failover message (i.e. "Sorry but the line is busy. Please try again later, and thank you for your support.").
• Pending-The caller clicked "call me" on a click-to-call form, but their phone has not rung yet.
• Destination Busy-Destination number is busy. 
• Call Information:
• Web&No Answer: Caller filled out a webform, but did not answer their phone when it rang from the VoIP number.
• SMS&No Answer: Caller triggered a call via text message, but did not answer their phone when it rang.
• Web&Destination No Answer: Caller filled out a webform, but there was no answer at the final destination number. 
• SMS&Destination No Answer: Caller triggered a call via text message, but there was no answer at the final destination number. 
• Errors:
  • Failed Connecting to User - There was an error when attempting to connect to the caller’s phone. (Usually, this error is because the caller does not answer the call from the VoIP number)
  • Left Voicemail - The caller was sent to voicemail. That could be on purpose, if you set up the call to route to voicemail, or because the caller did not reach the destination number, and was sent to voicemail as failover.
  • Could not Reach Destination - There was an error reaching the final destination number.
  • Inactive- The mConnect was inactive when a caller dialed the VOIP number.

• Date Range:
  • Last 30 Days - Calls for the last 30 days including today. (This is the default)
  • Anytime -  All the calls
  • This Week - Last 7 days.
  • Last Week - Previous 7 days.
  • This Month - Current calendar month.
  • Last Month - Previous calendar month.
  • Last Year
  • This Year
  • Custom Range - Search for the calls within a specific range of dates.

You can save all calls or a filtered list of calls as a CSV by clicking Save as CSV.

Question: Product How-To / Training