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Can we get more details on Salesforce sync processes

MC Admin

Mobile Commons: Can we get more details on Salesforce sync processes?

Resolution Summary

Provided details on the two types of sync processes in the Salesforce integration

Answer

There are 2 types of sync processes in Salesforce

  • Intraday sync
  • This sync is triggered by subscription/opt-in status changes
  • Occurs every 5 minutes.
  • New profiles on MC and existing profiles that have a change in the subscription/opt-in status will get pushed to SF to create a record if not existing
  • If the updates on the profile on MC were not in the subscription/opt-in status, this sync will not get triggered.
  • If there are any other changes with the subscription/opt-in status update, these changes will sync when this intraday sync takes place.
  • Night Sync
  • This happens every day around 5 AM
  • New records and updates get pulled from SF to MC.
  • We push the updated records from MC to SF.
  • This sync is triggered by all the changes in the profiles except for the subscription/opt-in status changes as this takes place during the Intraday sync.

Resolution Category

Question::Product Consult / Strategy

Keywords Salesforce umm mobile commons mc mobile_commons sync integration process processes

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